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DD247.online – By BRAND HYPER LLC – WYOMING

FAQ’s

❓ Frequently Asked Questions (FAQs)

🚚 Shipping Charges

Do I Have to Pay for Shipping ?
  • Free Shipping is available only for buyers in the United States.
  • Some products may still incur shipping charges based on size, weight, or special handling requirements.
  • International buyers are required to pay applicable shipping charges based on their location and order details.
What Is the Shipping Timeframe ?
  • US Orders: Most buyers in the United States receive their orders within 15 days. In rare cases, there may be delays due to logistics issues — in such instances, you will be promptly notified.
  • International Orders: Typically delivered within 15–20 business days, though delivery may vary based on the destination and customs processes.
  • At checkout, the estimated shipping time to your address will be displayed for each product.
Do I Need to Pay Tax ?
  • Depending on your location and local government regulations, you may be required to pay VAT or applicable sales tax. This is determined based on the laws in your shipping country.

🛠️ Customized Products

How Can I Order a Customized Product ?
  • Products that support customization will offer options to upload text and/or image files.
  • Please refer to individual product pages to see whether text, image, or both are allowed for customization.
What are File Formats Accepted for Customization?
  • Accepted file formats include: SVG, JPEG, JPG, PDF, PNG, AI, CDR, PSD, TIFF.
  • Image resolution must be between 300 – 600 DPI for optimal print quality.
  • Files will be converted from RGB to CMYK for printing, and a slight color variation (2–4%) may occur during this process.
  • Files with a resolution below 300 DPI will not be accepted for printing
Do You Offer Creative Services ?

Yes! We have a dedicated creative team offering professional design services at an affordable cost with quick turnaround times.

What Creative Services Are Available ?

We offer the following design and digital services :
Graphic Design : Custom T-shirt Designs, Custom Coffee Mugs Design, Flyers/ Posters Design, Invitation Card Design.

  • UGC (User-Generated Content) Design
  • Website Design & Hosting Service
  • Social Media Post Design & Management

🔄 Returns

What Products Are Eligible for Return ?
  • Most standard (non-customized) products are returnable.
  • Customized or personalized products are non-returnable unless received damaged or incorrect.

    Please verify product return eligibility at the time of purchase.

What Is the Return Window ?
  • Return requests must be made within 15 days of purchase.
  • Returns are only accepted if there is a valid reason, such as a damaged product or an incorrect item shipped.
Can I Extend the Return Window ?

Returns must be requested within 15 days of purchase. Extensions are not available.

Are International Returns Free ?
  • Returns within the US are free.
  • International customers are responsible for return shipping costs.